Frequently Asked Questions

We are open from 10:00 – 19:00 PM Monday to Friday, and 10:00 – 14:00 on Saturdays. While we don't require appointments, feel free to walk in anytime during our open hours for us to take a look at your device. Please note that our shop is closed on Sundays, but if needed, you can schedule an appointment for a more convenient time.

Absolutely nothing! We don't charge any diagnostic fees.

The repair cost depends on the number and type of damaged parts, as well as the time required by our specialists. Once we complete the diagnostics, our manager will provide you with the full price. This amount will not change afterward.

The average repair time in our service is 1 to 3 days, depending on the current workload and the complexity of the issue.

Don't worry if you don't see your specific device listed on our website. As long as it's an electronic device, there's a high chance we can fix it. We specialize in a wide range of electronics repairs, and our skilled technicians are experienced with many different types of devices. We recommend contacting us directly about your specific device, as we can't list every possible item we can repair. We'll be happy to assess your device and provide you with information on whether we can help.

Yes, we offer a 90-day warranty on all our repairs. This covers any defects in parts or workmanship related to the specific repair we performed.

We repair a wide range of brands and device types, including smartphones, tablets, laptops, desktop computers, game consoles, and other electronic devices. Some popular brands we service include Apple, Samsung, Google, Microsoft, Sony, and many others.

While appointments are not required, they can help reduce your wait time. You're welcome to walk in during our business hours, but if you prefer, you can schedule an appointment by calling us or using our online booking system.

If possible, back up your important data before bringing in your device. Remove any screen protectors or cases. If you're bringing in a phone or tablet, please disable any lock screens or passwords. For computers, please provide any necessary login information.

Yes, we offer data recovery services for various devices and storage media. However, successful recovery depends on the extent of the damage. We'll assess your device and provide you with options.

We can often repair water-damaged devices, but the success rate depends on various factors such as how quickly you bring it in and the extent of the damage. It's crucial to turn off the device immediately and bring it to us as soon as possible for the best chance of recovery.

We strive to offer competitive pricing, but our focus is on providing high-quality repairs with genuine or top-grade parts. If you find a lower price for the same repair with comparable quality parts, please let us know, and we'll do our best to match or beat that price.

Typically, we can complete a custom build within 5-10 business days, depending on component availability and complexity.

Yes, we provide a 1-year warranty on labor, and all components are covered by their respective manufacturer warranties.

Absolutely! We offer upgrade services to enhance the performance of your current system.

In many cases, yes. The success rate depends on the extent of the damage and how quickly you bring it to us.

The process can take anywhere from 2-10 business days, depending on the complexity of the case.

Absolutely. We adhere to strict confidentiality protocols.

Yes, in many cases! We assess each item for its potential value. If your device or its components are salvageable or have resale value, we offer fair pricing based on current market rates.

We take data security very seriously. For devices that contain personal or sensitive information, we use industry-standard data wiping techniques to ensure all data is completely and irretrievably erased. For devices with hard drives, we offer the option of physical destruction of the drive for added security.

We accept a wide range of electronic devices, including but not limited to: computers, laptops, smartphones, tablets, TVs, monitors, printers, gaming consoles, audio equipment, home appliances, and more. If you're unsure about a specific item, please contact us, and we'll be happy to assist you.

Absolutely. We can complement your internal IT resources, providing specialized expertise or additional support as needed.