Privacy Policy

Effective date: December 7, 2024

This Privacy Policy explains how SIA FIXLAB ("we", "us", or "our") collects, uses, and protects your personal data when you visit this website.

1. Data Controller

SIA FIXLAB
Registration number: 40203523267
Email: fixlablv@gmail.com

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Full name
• Phone number
• Email address
• Message content (provided via the contact form or chat widget)

We do not collect any special category data (e.g., health, biometric, or sensitive data).

3. Purpose for Processing

• Responding to inquiries and messages
• Scheduling repair appointments
• General communication with users

We process your data only for the above-mentioned purposes and do not use it for marketing or profiling.

4. Data Collection Methods

Your data is collected when you:

• Submit a message via the contact form
• Chat with us via the embedded Chatwoot widget

We do not collect data from third-party sources.

5. Analytics and Cookies

Our website uses Umami Analytics – a privacy-focused analytics solution that does not use cookies or collect personally identifiable information.

We use Chatwoot for customer support chat. Please note that Chatwoot sets its own cookies to:

• Persist chat conversations as you navigate the site
• Cache contact identifiers if you are logged in or recognized

These cookies are strictly functional and are required to maintain chat continuity. No third-party marketing or profiling cookies are used.

6. Data Hosting and Transfers

All data is hosted on secure servers located in Germany.

We do not transfer any personal data outside the European Economic Area (EEA).

7. Data Retention

We retain personal data only for as long as necessary to:

• Respond to your inquiry or message
• Fulfill contractual obligations
• Comply with legal or regulatory obligations

Messages submitted via contact form or chat widget are stored for a maximum of 12 months, unless further communication is required.

8. Your Rights

You have the following rights regarding your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object
• Right to data portability, where applicable

To exercise any of your rights, please contact us at fixlabserviss@gmail.com.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority.

9. Security Measures

We implement appropriate technical and organizational measures to safeguard personal data, including:

• HTTPS encryption
• Access control and role-based permissions
• Secure, EU-based hosting infrastructure

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page.

We recommend reviewing this policy periodically to stay informed about how we protect your data.

Last updated: June 14, 2025